Frequently Asked Questions
Everything you need to know about your Monsgeek EU order and products.
What is the typical shipping duration within the EU?
Orders are typically processed within 1-2 business days. Shipping times vary by country but generally range from 3 to 7 business days via our regional couriers.
Do I have to pay customs duties or import taxes?
No, since we ship directly from within the European Union, customers located in EU member states will not incur any additional customs duties or import taxes.
What is your return policy for mechanical keyboards?
We offer a 14-day return window for unused products in their original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Does my Monsgeek product come with a warranty?
Yes, all Monsgeek products purchased through our EU store come with a 2-year limited warranty covering manufacturing defects and hardware failures.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular European payment methods such as Klarna and iDEAL.
Are Monsgeek keyboards compatible with Mac and Windows?
Yes, our keyboards are designed with cross-platform compatibility. Most models feature a physical toggle or shortcut to switch between macOS and Windows modes.